Support
We reply within an hour during business hours. Telegram is faster than email.
Telegram · Support
@CelestiaVPNSupportbot
Direct chat with our support team. Average response time — 15 minutes.
Telegram · Bot
@CelestiaVPNBot
Manage your subscription, renew, check status — all through the bot.
Email
support@celestiavpn.com
For payment, refund, and legal questions.
Frequently asked
How do I start using the VPN?
Buy a plan via the website or Telegram bot, get an email with link and QR code, scan it in HAPP. Setup takes 60 seconds.
How many devices can I connect?
Up to 5 devices simultaneously on one subscription: iPhone, Android, Mac, Windows, Linux.
What if the VPN stops working?
Open the app, tap "Update subscription" — server list refreshes. If that doesn't help, message Telegram support.
Can I get a refund?
Yes, within 14 days of payment. Details in the "Refund" section in the footer.
Do Russian sites also go through the VPN?
No. Smart routing automatically routes .ru/.рф traffic directly — banks, government services, marketplaces work as usual.
What payment methods do you accept?
Cryptocurrency (USDT, BTC, TON, ETH and others). Cards and SBP coming soon.